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Contact Support Developer API Pricing Legality Guide
Browse by Topic

Not sure where to look? Go straight to your topic.

Browse by area, or search above if you already know what you are after.

Getting Started

Not sure where to start? Set up your workspace, invite your team and draft your first contract.

8 articles
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AI Drafting & Review

Confused by a risk score? Prompts, templates, playbook matching, explained.

14 articles
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E-Signature

Not sure which signature you need? SES, AES, QES and signer troubleshooting.

10 articles
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Billing & Plans

Confused about an invoice? Upgrades, downgrades, billing and enterprise quotes.

9 articles
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Security & Compliance

Need to know how your data is handled? Encryption, GDPR, data retention and SSO, covered.

11 articles
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API & Integrations

Stuck on an integration? API keys, webhooks, rate limits and CRM or Slack setup.

16 articles
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Account & Team

Need to change who has access? Roles, permissions, seats and ownership transfers.

7 articles
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Troubleshooting

Something not working right? Common errors, browser support and known issues.

12 articles
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Most Read

The articles teams open most, roughly in the order they tend to need them.

How to draft your first contract with AI
Getting Started
Understanding your AI risk score
AI Drafting & Review
SES vs. AES vs. QES: which signature do I need?
E-Signature
How to switch from monthly to annual billing
Billing & Plans
Setting up SSO for your workspace
Security & Compliance
Authenticating API requests with API keys
API & Integrations
Inviting teammates and setting roles
Account & Team
Why isn't my signer receiving the email?
Troubleshooting
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Email Support

Prefer email? Send the details and we'll reply within one business day, sooner for urgent issues.

support@docsliy.io

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sales@docsliy.io
FAQ

Before you search, check what everyone else asks first.

Quick answers to the things that come up before anyone opens a ticket.

Yes. Every clause Docsliy generates is built from your own vetted playbook and template library, so language stays consistent with what your legal team has already approved. You can also route any draft through human review before it goes out.
Nothing is charged automatically. When your trial ends, you choose the plan that fits — your drafts and data stay exactly where you left them either way.
All data is encrypted in transit and at rest with 256-bit encryption, access is governed by role-based permissions, and every access event is written to an immutable audit log.
Yes — upgrade, downgrade or cancel whenever you need to, directly from your account settings. There's no lock-in contract on Starter or Growth plans.
Starter and Growth plans are limited to 120 requests per minute per API key; Enterprise plans get a custom limit tuned to your traffic. Every response includes rate-limit headers so you can back off before hitting the ceiling.
Email support@docsliy.io directly rather than the contact form — it's monitored continuously during business hours and routes straight to the support queue, skipping the general triage step.
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